客服部
崗位：客服部經理
崗位職責：
1、合理制定部門工作計劃,并帶領本部門員工按時、按質、按量完成工作計劃；
2、制定與完善客戶服務部管理制度，規范和完善崗位職責，優化客戶服務流程；
3、負責本部門業務培訓的策劃、組織、實施、考核,以及部門員工日常工作的指導、檢查和考核；
4、負責重大投訴和重要業戶投訴的跟進、處理。
崗位要求：
1、有很好的語言表達和溝通能力及親和的形象；
2、從事本行業客服三年以上；
3、有工程行業工作背景者優先；
4、具有良好的敬業精神、專業素質，有較強的工作抗壓能力。
崗位：客服專員
崗位要求：
1、有很好的語言表達和溝通能力及親和的形象；
2、從事本工程行業銷售工作一年以上；
3、具有良好的敬業精神、專業素質和抗壓能力。
崗位：客服助理
職位描述：
1、工作態度認真，責任心強，做事細心，勤奮好學；
2、具有大專及以上學歷，熟練應用計算機和辦公軟件，英語流利，達到國家四級水平，六級優先；
3、協助完成客戶回訪流程，包括日常回訪單處理、客戶意見統計及分析；
4、協助完成與客戶相關的其他日常事務；
5、具有電子商務經驗者優先考慮；
6、應屆畢業生也可。
Customer service department
Customer service department manager
Job responsibilities:
1. Prepare realistic departmental work plan and lead the department to complete the work plan according to the preset schedule and quality requirements.
2. Formulate and refine customer service department policy, specify and refine job responsibilities and optimize the customer service process.
3. Plan for, organize and implement operational training program for the department and guide, supervise and assess the performance of employees in the department.
4. Follow up on and deal with major complaints from key accounts.
Job requirements：
1. Highly capable to communicate and has an attractive appearance.
2. Has at least three years of experience as customer service representative in the industry.
3. Preferably from engineering background.
4. Devoted and professionally competent, and resilient under strong work stress.
Customer service representative
Job requirements:
1. Highly capable to communicate and has an attractive appearance.
2. Has at least one years of experience as customer service representative in the industry.
3. Devoted and professionally competent, and resilient under strong work stress.
Assistant customer service representative
Job description:
1. Has serious working attitude, strong sense of responsibility, and be meticulous and intellectually driven.
2. Has associate degree or above, proficient in use of computer and office software, fluent in English, CET 4 at least, CET6 preferred.
3. Assist with customer feedback process, including daily feedback form processing, customer feedback tabulation and analysis.
4. Assist with other daily routines related to customer service.
5. Preferably with experience in E-commerce.
6. New college graduates acceptable.
崗位職責：
1、合理制定部門工作計劃,并帶領本部門員工按時、按質、按量完成工作計劃；
2、制定與完善客戶服務部管理制度，規范和完善崗位職責，優化客戶服務流程；
3、負責本部門業務培訓的策劃、組織、實施、考核,以及部門員工日常工作的指導、檢查和考核；
4、負責重大投訴和重要業戶投訴的跟進、處理。
崗位要求：
1、有很好的語言表達和溝通能力及親和的形象；
2、從事本行業客服三年以上；
3、有工程行業工作背景者優先；
4、具有良好的敬業精神、專業素質，有較強的工作抗壓能力。
崗位：客服專員
崗位要求：
1、有很好的語言表達和溝通能力及親和的形象；
2、從事本工程行業銷售工作一年以上；
3、具有良好的敬業精神、專業素質和抗壓能力。
崗位：客服助理
職位描述：
1、工作態度認真，責任心強，做事細心，勤奮好學；
2、具有大專及以上學歷，熟練應用計算機和辦公軟件，英語流利，達到國家四級水平，六級優先；
3、協助完成客戶回訪流程，包括日常回訪單處理、客戶意見統計及分析；
4、協助完成與客戶相關的其他日常事務；
5、具有電子商務經驗者優先考慮；
6、應屆畢業生也可。
Customer service department
Customer service department manager
Job responsibilities:
1. Prepare realistic departmental work plan and lead the department to complete the work plan according to the preset schedule and quality requirements.
2. Formulate and refine customer service department policy, specify and refine job responsibilities and optimize the customer service process.
3. Plan for, organize and implement operational training program for the department and guide, supervise and assess the performance of employees in the department.
4. Follow up on and deal with major complaints from key accounts.
Job requirements：
1. Highly capable to communicate and has an attractive appearance.
2. Has at least three years of experience as customer service representative in the industry.
3. Preferably from engineering background.
4. Devoted and professionally competent, and resilient under strong work stress.
Customer service representative
Job requirements:
1. Highly capable to communicate and has an attractive appearance.
2. Has at least one years of experience as customer service representative in the industry.
3. Devoted and professionally competent, and resilient under strong work stress.
Assistant customer service representative
Job description:
1. Has serious working attitude, strong sense of responsibility, and be meticulous and intellectually driven.
2. Has associate degree or above, proficient in use of computer and office software, fluent in English, CET 4 at least, CET6 preferred.
3. Assist with customer feedback process, including daily feedback form processing, customer feedback tabulation and analysis.
4. Assist with other daily routines related to customer service.
5. Preferably with experience in E-commerce.
6. New college graduates acceptable.